Frequently Asked Questions

Questions?

We have compiled a short list of frequent problems, if the answer is not on the list or on any of the help pages, then please contact the Web Team to answer your query.

My Account

  1. How do I add a Photo and some About me text to the Contact page?
  2. I don't wish to receive any more newsletters from GLMW, how do I unsubscribe?
  3. How do I delete my account?

Creating or Editing Content

  1. How do I add an image to a diary event, news story or page?
  2. How do I change the address/link/URL of the page that I have just added?
  3. How do I align an image to the left, centre or right?
  4. I added a file attachment to a page, but now it doesn't show up. How do I fix that?
  5. What's a "Content Type"?
  6. What are the "Brand Guidelines" and how do I comply with them?
  7. The event I am organising does not have a location/venue yet, what should I put down instead?
  8. The file I am trying to attach/upload is too big or the wrong format, what should I do?

Navigation Issues

  1. Why does the "My Navigation" sidebar menu only appear on some pages but not on others?
  2. The search page did not find file, document or page I was looking for, what do I do now?

Answers

My Account

  1. How do I add a Photo and some About me text to the Contact page?
    You can add an image to the page by going to the edit "My Account" page, there is a section on this page that will allow you to upload a photo of yourself, it will be automatically resized and placed onto that page. You can add an "About Me" blurb by selecting the "Personal Information" tab at the top menu.
  2. I don't wish to receive any more newsletters from GLMW, how do I unsubscribe?
    You can unsubscribe by either clicking the "Unsubscribe" link in the bottom left corner of any GLMW newsletter email, or you can login to your account and select the "My Newsletters" tab at the top of the screen and deselecting the newsletters you do not wish to receive any more.
  3. How do I delete my account?
    Please contact the Web Team with your name & email address and we will get back to you.

Creating or Editing Content

  1. How do I add an image to a diary event, news story or page?
    Please follow this guide to learn how to add images to a page.
  2. How do I change the address/link/URL of the page that I have just added?
    Please click the edit button on the top-right of the page, then find the link to "URL alias". Once you expand this you should see a textbox where you can input the address as you wish.
  3. How do I align an image to the left, centre or right?
    You can align the image to the left, centre or right by selecting in the "Add Image" dialogue, please make sure that if you wish the text to wrap around the image that the image is placed as the first item in the paragraph where you want the wrapping to start from. For more information please read the images guide.
  4. I added a file attachment to a page, but now it doesn't show up. How do I fix that?
    When you attach a file be sure to tick the "List" checkbox next to it afterwards, this will add it to the Files/Attachments list. Please also remember to "Save" the page after you add any attachment as it will not show up if you don't.
  5. What's a "Content Type"?
    A content type is the method that GLMW uses to categorise the data that is added to the website. There are currently 8 content types; Diary Event, News Story, Static Page, Newsletter Issue, District Page, Group Page, Unit Page & Explorer Unit Page. We have so many because each content type contains a number of required fields that must be completed to maintain a minimum level of consistency across the pages.
  6. What are the "Brand Guidelines" and how do I comply with them?
    The Brand Guidelines are a set of publishing rules laid down by the Scout Association to attempt to unify the image that Scouting presents in the UK, as such we as a county have decided to comply with them to present a more professional appearence. More information can be found at the Brand Centre page.
  7. The event I am organising does not have a location/venue yet, what should I put down instead?
    Please put "To be annouced" in the Location Name field and just leave all the other fields blank.
  8. The file I am trying to attach/upload is too big or the wrong format, what should I do?
    Please try to reduce the size of the file by compressing it or resizing it if its an image, automatically this should be done though. If the format is incorrect please try to convert it to one of the types in the supported list.

Navigation Issues

  1. Why does the "My Navigation" sidebar menu only appear on some pages but not on others?
    The sidebar has been disabled on certain pages to allow for the main page to become wider, unfortunately this means that the "My Navigation" menu is lost on these pages. You can always view the menu on the home page or on your user account page though.
  2. The search page did not find the file, document or page I was looking for, what do I do now?
    If you are looking for a document, form, file or attachment then you can try to search the site file list page. Alternatively you can try to use the Google Advanced Search, just put in "www.glmwscouts.org.uk" into the "Search within a site or domain" box and it will just search the pages of this website.